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In order to develop a robust level of current and long-term sustainability, a law firm performance management system (PMS) must be designed to provide an accurate picture of the firm’s performance. We focus on a holistic account of various perspectives while analysing the performance, across different aspects. These include:

  • The financial perspective (financial health of the firm),
  • Client perspective (client satisfaction, lead generation, and conversion rate),
  • People perspective (customer reviews and referrals, brand management),
  • Innovation perspective (adoption of innovation technology)

Regular monitoring and feedback are also key elements of any Performance Management System (PMS), in order to ensure sustained and improved performance, we help law firms build strong performance monitoring and regulating systems.

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